Why Your Business Might Need a Contact Center

During the COVID-19 Pandemic, you would think it would be easier to get people on the phone, especially in sales. The converse has been true. I can’t tell you how many times I have reached out to a company and the receptionist tells me… “Everyone is working remotely and I have no way to transfer Read more about Why Your Business Might Need a Contact Center[…]

Social Distancing and Responsibility in the Age of the Coronavirus Pandemic

Flu season was supposed to wind down historically in March, yet… As Jaws author, Peter Benchley once wrote, “Just when you thought it was safe to go back into the water… “ The Coronavirus caught the entire world off-guard. This current pandemic is concerning people from local citizens of every walk of life to A-List Read more about Social Distancing and Responsibility in the Age of the Coronavirus Pandemic[…]

Why “What Color is Your Parachute” More Important 47 Years Later

I first became acquainted with “What Color is Your Parachute” when I managed a Borders bookstore in West Los Angeles. This “Parachute” book used to fly off the shelves and we were always running out of stock on the title. Years later, when Borders bit the dust, and the world went through the 2008 recession, Read more about Why “What Color is Your Parachute” More Important 47 Years Later[…]