During the COVID-19 Pandemic, you would think it would be easier to get people on the phone, especially in sales. The converse has been true. I can’t tell you how many times I have reached out to a company and the receptionist tells me… “Everyone is working remotely and I have no way to transfer you…”
I often respond, “Sounds like you need RingCentral or a contact center.”
With contact centers in place, businesses don’t have to worry about missing business or crucial calls. Transfers and routing to the right department is an easy solution with RingCentral.