Does Your Business Need a Contact Center?
I’ve been noticing during this pandemic that many businesses are unable to transfer or connect an agent or representative from their company. I’ll hear things like, “…he’s working remote and I can’t transfer you…” or “I have no way to transfer you…” or if I do happen to get transferred I can’t leave a voicemail. Another frustration I encounter is when I have to email tech support, and no one gets back to me… seriously in this day and age?
There is a solution for this type of problem.
RingCentral offers a contact Center Solution and it is collaborative and effective and most important of all, you won’t lose customer engagement or customers.
For example you can
- Bring remote teams together Chat in real time, using text, voice, or video conferencing.
- Collaborate with customers Invite a customer to a collaboration session via email or SMS/text. Use voice interaction capabilities or move entire interaction to chat.
- Make it easy to reconnect Embed callback links in discussions, allowing customers to quickly reconnect with the right agent.
The Social Syndicate is proud to be an official RingCentral Partner and can help your business get set up with a Contact Center solution that will keep your customers happy and coming back to you.
Check out this free ebook and contact us to learn more.